Terms & Conditions

1. Acceptance of Terms

Welcome to MedMexTravel (“MedMexTravel,” “we,” “our,” or “us”). These Terms & Conditions govern your use of our website, www.MedMexTravel.com, and any services or information made available through the website.

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use this website.

2. About MedMexTravel

MedMexTravel is a healthcare coordination and medical tourism company based in Puerto Vallarta, Jalisco, Mexico.

We help connect clients with independent healthcare providers, hospitals, laboratories, dentists, specialists, therapists, insurance professionals, and other service providers.

MedMexTravel is not a hospital, clinic, medical practice, insurance company, or healthcare provider. We do not practice medicine, diagnose medical conditions, prescribe treatment, or guarantee medical outcomes.

All medical decisions remain solely between you and your chosen healthcare provider.

3. Use of This Website

You may use this website only for lawful purposes.

You agree not to:

• Copy, reproduce, distribute, or republish website content without written permission.
• Use the website in any way that could damage, disable, or impair its operation.
• Attempt unauthorized access to our systems or servers.
• Upload malicious software or harmful code.
• Use automated tools to harvest data from the website.
• Misrepresent yourself or provide false information.

We reserve the right to suspend or terminate access to users who violate these Terms.

4. Intellectual Property

Unless otherwise stated, all content on this website—including text, graphics, logos, branding, photographs, videos, designs, trademarks, and other materials—is the property of MedMexTravel or is used with permission.

Nothing on this website grants you any ownership rights or license to use our intellectual property without prior written consent.

Our slogan:

“Cross the Border, Not Your Fingers™”

and all MedMexTravel branding are protected intellectual property.

5. Medical Information Disclaimer

Information provided on this website is intended for general educational and informational purposes only.

Nothing on this website should be interpreted as medical advice, diagnosis, treatment recommendations, or a substitute for consultation with a licensed healthcare professional.

Healthcare decisions should always be made in consultation with your treating physician or licensed healthcare provider.

6. No Guarantee of Medical Outcomes, Prices, or Availability

While MedMexTravel carefully selects providers we believe offer quality care, we cannot and do not guarantee:

• Medical outcomes
• Treatment success
• Surgical results
• Diagnostic accuracy
• Provider availability
• Appointment availability
• Pricing
• Insurance coverage
• Recovery times
• Wait times
• Currency exchange rates

Medical recommendations, pricing, and treatment plans are determined solely by the healthcare provider and may change without notice.

7. Third-Party Providers

Healthcare professionals, hospitals, laboratories, pharmacies, insurance brokers, transportation providers, hotels, and other businesses listed or recommended through MedMexTravel are independent businesses.

MedMexTravel is not responsible for:

• Medical treatment provided
• Professional advice
• Billing disputes
• Malpractice
• Prescription decisions
• Clinical outcomes
• Delays
• Service interruptions
• Actions or omissions of third-party providers

Your relationship with any provider is directly between you and that provider.

8. Website Availability

This website is provided on an “as is” and “as available” basis.

We make reasonable efforts to maintain accurate information but do not guarantee that the website will always be:

• Available
• Error-free
• Secure
• Free of viruses
• Free from technical interruptions

We may modify, suspend, or discontinue any portion of the website without notice.

9. Electronic Communications

When you submit forms, emails, WhatsApp messages, or other communications through our website, you consent to electronic communication with MedMexTravel.

Although we take reasonable precautions to protect information, internet communications cannot be guaranteed to be completely secure.

Transmission of information is at your own risk.

10. Privacy

Your use of this website is also governed by our Privacy Notice (Aviso de Privacidad).

Please review our Privacy Notice to understand how personal and health-related information is collected, used, stored, and protected.

11. Limitation of Liability

To the fullest extent permitted by applicable law, MedMexTravel, its owners, employees, contractors, representatives, affiliates, and volunteers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:

• Use of this website
• Reliance on website information
• Healthcare decisions
• Delays in services
• Medical complications
• Travel interruptions
• Provider actions
• Loss of income
• Lost data
• Personal injury
• Death
• Property damage

Our total liability, if any, shall be limited to the amount actually paid directly to MedMexTravel for coordination services.

12. Indemnification

You agree to defend, indemnify, and hold harmless MedMexTravel and its owners, employees, contractors, representatives, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising from:

• Your misuse of this website;
• Your violation of these Terms;
• Your relationship with third-party providers; or
• Your violation of applicable laws.

13. External Links

Our website may contain links to third-party websites.

These links are provided solely for convenience.

MedMexTravel does not control, endorse, or guarantee the content, security, or privacy practices of external websites.

14. Changes to These Terms

We may update these Terms & Conditions at any time.

Changes become effective immediately upon posting on this website.

Your continued use of the website constitutes acceptance of the revised Terms.

15. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms & Conditions, together with our Privacy Notice and any other legal notices published on this website, constitute the entire agreement between you and MedMexTravel regarding your use of this website.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the United Mexican States, including the applicable laws of the State of Jalisco, without regard to conflict of law principles.

Any legal dispute arising from the use of this website or our coordination services shall be subject to the competent courts located in Puerto Vallarta, Jalisco, Mexico, unless otherwise required by applicable law.

18. Contact Information